You will be reimbursed for shipping costs only if Detroit Axle made a shipping error or if the product was defective when shipped from Detroit Axle’s fulfillment center. Please complete the “Return Reasons Code” section of the form provided and refer to your Customer Care Center number to make shipping arrangements.
If you are shipping from a location within the United States, and if either (a.) Detroit Axle made a shipping error or (b.) the product was defective when shipped from Detroit Axle’s fulfillment center, Detroit Axle will provide you with a prepaid return shipping label. Simply place the shipping label on the outside of the box, and drop off the package at a shipping facility of your choice.
If you are shipping from an overseas location or a U.S. Territory and if either (i) Detroitaxle.com made a shipping error or (ii) the product was defective when shipped from Detroitaxle.com’s Fulfillment Center, Detroit Axle will reimburse your return shipping cost by issuing a check for the shipping dollar amount as it appears on the carrier’s pre-printed label. Simply enclose the carrier’s pre-printed label indicating the amount of the shipping charge when you return the item.
Select returns and exchanges may be subject to a restocking fee of 15% of the original item’s purchased price plus the cost of return shipping and replacement shipping. Please contact customer service at 888-583-0255 for more details.
To return or exchange an item, you will be required to present a receipt. Returns will not be accepted without a receipt.
Qualifying returns made on purchases will be refunded according to the original method of payment.