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Message from DETROIT AXLE
Since the very first disruptions to the marketplace due to COVID-19, we have taken every possible action towards continuing to deliver on the Detroit Axle Promise while prioritizing the safety of our employees, customers, and community.
Unfortunately, the pandemic crisis struck during the same time as our expansion to a second warehouse distribution facility in El Paso, Texas. While this new 225,000 square foot facility will now give us the ability to serve even more customers with the free and fast delivery that we're known for, it's launch has not been without challenges. As a result, some customer orders have failed to meet the on-time shipment by which we are known.
Please know that our entire team is focused on correcting affected orders, supporting incoming inquiries and communications, and serving our valued customers.
OUR RESPONSE TO “STAY HOME, STAY SAFE” ORDER
State of Michigan
Executive Order No 2020-21
Effective March 24 12:01am
TO OUR CUSTOMERS AND STAKEHOLDERS:
We intend to fully adhere to Governor Whitmer’s orders while remaining open under the guidelines defining critical businesses according to the Coronavirus Guidelines for America issued by The White House.
As an organization, we have immediately implemented the following policies. These recommendations may change as information becomes available from the CDC as well as state and local agencies:
- The safety of our employees, stakeholders, and community is of the utmost importance. We will therefore be closely monitoring the guidance of the CDC and other national agencies as well as state and local government.
- As a critical infrastructure business, we will work to ensure the continuance of our business to serve our customers.
- We expect unavoidable delays to delivery caused by disruptions to the supply chain as well as our delivery vendors. For our part, we will work to mitigate those delays.
- Our team will be practicing social distancing and other strategies to reduce the likelihood of spreading the disease.
We will continually monitor the situation and provide information as it becomes available.
As we continue to monitor the latest updates and information about the global COVID-19 outbreak, we are taking additional measures to ensure we safeguard the health of our employees and preserve our ability to operate. Over the past several weeks, we have been taking actions to help prevent infections at our sites and we are being proactive in our approaches to ensure business continuity.
The entire global supply chain has been impacted due to the COVID-19 outbreak, which has led to disruption in shipping that are beyond our control. We advise customers to be aware that while we remain committed to the fastest fulfillment and shipping in the market, there are factors that are beyond our control. We will keep you as informed as we are able.
We realize this situation remains very dynamic. We will continue to provide updates as we learn more.
We remain committed to providing the superior service and support that our customers have come to expect of our company throughout this situation.
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THE DETROIT AXLE PROMISE
THE RIGHT FIT
THE DETROIT AXLE GUARANTEE
Rack & Pinions, CV Axles, Gearboxes have a lifetime warranty.*
*With the return of your old rack and pinion or gearbox.
All parts have a 10-year warranty.*
*Excludes Rack & Pinions, CV Axles, and Gearboxes, which have a lifetime warranty.